AI receptionist for law firms
The call gets answered. The message gets written. Your team hears in seconds.
An AI receptionist that picks up when your team cannot, on your own number or one we provision. It greets callers with your firm's name, asks your intake questions, promises a callback and logs every call with a transcript. Nobody who calls at 9pm is lost, and nobody on your team has to be the one who picked up.
Four rings, then it answers
Your desks and apps ring first. Unanswered, or after hours, the call forwards to Workup Agent. Or hand out a number we provision and let it answer first.
Your greeting, your questions
It says your firm's name, asks who is calling and why, and runs the same practice-area questions the website agent asks. It answers questions from your knowledge base, not the open internet.
Logged, alerted, followed up
The record is written in the first seconds of the call and updated as facts arrive. Your team gets an alert with the transcript within seconds and a daily log every evening.
What happens on a call
| Moment | What Workup Agent does | What your team sees |
|---|---|---|
| The call forwards | Answers with your greeting and asks for the caller's name and reason | A call record opens within seconds, with the caller ID |
| The caller explains | Listens, asks the follow-up questions from your questionnaire, answers what it can from your knowledge base | The record fills in as facts arrive |
| They ask for a person | Explains the team is on other calls, takes the full message, confirms the callback number by reading it back | An alert marked "needs a person" with what they wanted |
| It is urgent | Transfers live to the phone you chose, for the matters you defined as urgent | The transfer, then the log |
| The call ends | Files the transcript and the summary | The full alert by email, and the call in the daily log |
Answering service, receptionist or Workup Agent
A live answering service takes a message and bills by the minute. A receptionist answers during office hours. Workup Agent answers every hour of every day, runs the intake instead of taking a message, and writes the file your team would otherwise write after the callback. Many firms keep a person for office hours and let Workup Agent take everything else.
The line it will not cross
The agent explains general process. It does not tell anyone whether they have a claim, what it is worth, whether a deadline has passed, or whether to accept an offer. It says it is an automated assistant, up front, every time. Minors, deaths and catastrophic injuries are flagged for a person.
The same agent on your website
The phone agent and the website agent share one knowledge base and one set of rules, so a caller who later opens your site meets the same assistant. See Workup Agent for law firms for the website side, and the comparison with a legal answering service on micronetbd.org.
Questions firms ask about the AI receptionist
What does an AI receptionist for a law firm actually do?
It answers the phone when nobody else can, greets the caller with your firm's name, finds out who is calling and why, asks the intake questions you would ask, takes the best number and time for a callback and reads it back. Your team gets an email with the caller, the reason, the questions asked and the transcript while the call is still fresh, and a daily log of every call in the evening.
Do I have to change my phone number?
No. Your phone system forwards calls that ring unanswered after four rings, or all after-hours calls, to Workup Agent's number. Callers dial the number they already have. If you would rather give out a dedicated number, we provision one and Workup Agent answers it first.
What if the caller insists on speaking to a person?
It explains that the team is on other calls or away, takes the full message and promises the callback. You decide which matters count as urgent, and only those are transferred live to a phone you choose. Everything else reaches your team as an alert within seconds, so the callback happens on your terms rather than in the middle of another call.
Does it give legal advice?
No. It never evaluates a case, never tells a caller what their deadline is and never promises an outcome. It explains general process, collects what your team needs and flags the file when the clock is the problem. It also says it is an automated assistant, every time.
Where do the calls go?
Into the same intake record the website agent uses, so a caller who later opens your website is recognised. The alert goes to the addresses you choose and, where connected, into Litify, Salesforce or your case management system.
How is it priced against an answering service?
Answering services are sold per minute or per call, in blocks, with a premium for nights and weekends. Workup Agent is quoted as a flat plan, so a busy month does not cost more. Ask for the current plans on the walkthrough.
Can I hear it before I book?
Yes. Call Micronetbd's main line, (609) 435-1960, press 0 or wait, and let it ring past four rings. You will reach the agent that answers our own phone.